| WatchTower's advanced alerting and issue resolution functionality lets you decide when and how often you should be alerted to problems. WatchTower has pre-compiled SNMP trap definitions for most devices, will add new traps on request, and captures events 24 x 7 ranging from threshold violations to outages. Duplicate trap-based alerts are held to minimize repetitive notifications – unless you want to get them. Poll based alerts can be adjusted to minimize alarms with three sensitivity dials including thresholds, violation counts and re-arm intervals. Suppression settings can also be adjusted per category, process or per device if desired.
WatchTower event notification provides a streamlined process for configuring alert escalations so issues can be resolved proactively before an outage occurs. WatchTower routes alerts to the appropriate IT personnel for resolution with skill-based hunting rules and configurable escalation time delays. Acknowledgements are captured from most any device on the event so you’ll know who responded and when. The events page automatically refreshes as new events come into system so that you are constantly updated on all occurrences.
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