Service Level Management
Some organizations have service level agreements in place
to govern the services they provide to the business. Others
are looking to put these in place to better align IT with
business priorities or support the value is delivering to
the business.
CITTIO automatically calculates and monitors service levels
and alerts stakeholders when a service level is about to be
violated. It also supports outage calendars to keep scheduled
downtime out of the SLA if that is how the agreement is written.
To create SLAs, the underlying networks, systems and applications
are linked to the business functions they provide or support
and then CITTIO takes over. All of the major SLA metrics including
uptime, mean time to repair, mean time to fail and mean time
between failure are available and automatically calculated
so no one has to spend their weekend in front of an excel
spreadsheet.
If you are looking to improve your relationship with the
business, implementing a service level management solution
from CITTIO is a great way to start.
Learn more about Service Levels >>
Learn more about Network Asset Management >>
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