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CITTIO WatchTower delivers rapid time to value at a lower TCO than other NMS offerings. By automating previously manual activities time is freed up to focus on the business, get proactive and deliver the following business benefits:
- Decrease Costly Downtime
Businesses can pay dearly in
terms of lost revenue, productivity, damaged reputation
and extra costs to bring systems, networks or applications back online after performance failures. An IT
organization’s ability to proactively identify and
fix issues can save a company money, protect its revenue stream and protect its brand from harmful disruptions.
- Align IT Spending with Business Objectives
WatchTower
helps by monitoring infrastructure across silos and providing
the service level management information required to show how IT is supporting the business.
- Achieve Metrics-based Spending
Organizations often make expensive purchasing decisions
based on incomplete information. With metrics from a strong network monitoring system, organizations can determine the right mix
of expenditures between hardware, software and training. Too frequently organizations throw hardware at problems that training could solve more cost effectively. Metrics-driven
reports can also be used to track the results of key initiatives
and elevate an organization along the IT Maturity
Model.
- Increase Staff Productivity
When critical events occur, appropriate
staff members need to be alerted, the issue pinpointed, and additional reference material
and remediation policies and procedures made available. WatchTower supports an ITIL-based
approach to incident resolution with a strong
operational model that enables skill based
escalations and remediation content correlated to the incident at hand from multiple sources. WatchTower’s operational model allows for an IT staff
to store tips, tricks, policies and procedures for consistent
incident resolution, enabling junior team members to leverage
the experience and operate at the efficiency level of the
most senior team members. WatchTower can also provide third
party content through partnerships with organizations like
Safari Books Online so problems can be remediated as quickly
as possible.
- Proactive Monitoring and Management
By moving from a reactive break/fix model of service delivery
to proactive systems management you can schedule engineering
resources and achieve a more predictable utilization of
precious IT resources – both labor and capital. By
streamlining these work activities you will achieve higher
utilization rates of skilled technical people and enable
to them to focus on creating value instead of fire fighting.
- Greater Visibility - Internally and Externally
IT assets are located in data centers, office buildings and remote facilities - making it difficult to
monitor performance, dependency, and business
process relationships across the silos provided by best-in-class management tools. WatchTower’s strong visualization
tools in its executive dashboards include Business Process Categorization and Mapping to allow IT and line of business managers
to view performance across silos and make
more informed business decisions.
- Focus on Your Core Business
A fundamentally automated solution like CITTIO WatchTower
takes less time to implement, less time to maintain and
offers more value than what you have in place today or other
solutions you may look at. This means your IT staff can
focus on running your business and not running your monitoring
platform. We also offer CMAS
to help you even further in this regard - if you want to
outsource a portion or all of your monitoring administration.
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